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FAQ

General

Can I take two packets a day?

Pür Pak’s effervescent .5 ounce formula is designed for the consumption of one to two packets daily; many Pür Pak users training for long distance events take up to three packets daily. We do not recommend exceeding three packets per day, regardless of your training and activity level.

Pür Pak’s 1 ounce formula was designed for use in smoothies, but can be taken with 10-14 ounces of water.  Many people use Pür Pak smoothies as part of a meal replacement program.  Because the larger packs are non-effervescent they do mix as well in water as the effervescent formula.  The 1 ounce packets were designed to be taken once daily, those with a high training volume can take up to two packets daily. We do not recommend exceeding two packets per day, regardless of your training and activity level.

Pür Pak is not a sports beverage, rather an all in one vitamin, mineral, supplement and electrolyte replenishment beverage.

Is Pür Pak good for children?

Pür Pak was designed for adults only, Pür Pak Kidz will be released soon.

What is the best way to mix Pür Pak?

Pür Pak .5 ounce is best when mixed in a glass or water bottle with 8-10 ounces of cold water or shaken in a Pür Pak water bottle.  Pür Pak 1 ounce packets are best when used in smoothies or yogurt, or mixed in 10-14 ounces of water.

Because of the natural ingredients and lack of additives, to avoid settling in the bottom of your glass or water bottle, please shake well.

What is the best time of day to take Pür Pak?

Pür Pak is best taken with a snack before, during or right after training.  Many users prefer to take it in the morning with a light snack before a workout.  The majority of Pür Pak users prefer to have a light pre-workout snack and drink the product during their activity as it sustains energy and hydration levels.

What if I have allergies or health issues?

Pür Pak Citrus & Tangy berry contains glucosamine and chondroitin which contain minute amounts of shells from shellfish.  Shellfish allergies are typically derived from the protein in the actual fish not the shells, if you have shellfish allergies or any other allergies or health issues please consult with your physician before taking this product.  Super Green is made with a vegan glucosamine and chondroitin and is a vegan product which is safe for those with shellfish allergies.

What if I am pregnant?

All pregnant women must consult with a physician before taking this and all supplements.

Does Pür Pak contain gluten?

Pur Pak is gluten free.

Do you use artificial dyes to color Pür Pak?

Pur Pak contains no artificial dyes, colors or flavors.

Where is Pür Pak made?

Pur Pak is manufactured by one of the largest and most reputable supplement manufacturers in the U.S. Their Quality Control/Analytical Development Department consists of a highly trained staff of 17 degreed chemists under the supervision of 3 resident Ph.Ds. The Quality Control Laboratory performs analytical testing of raw materials, in-process samples, and finished goods.

Our manufacturer has taken significant steps to reduce environmental impact, using energy efficient lighting with motion detector switches means hundreds of thousands of kilowatt hours are saved. The lab recently launched a 418.6 kilowatt (kW) solar energy equivalent to recycling over 8 million cans of soda, planting 30,000 trees and taking 52 cars off the road every year.

How do I know the ingredients are actually in this product?

Pur Pak did not cut corners when it came to choosing a lab, our manufacturer is licensed and regularly inspected for Good Manufacturing Practices (GMP) by State and Federal health authorities. Additionally, they undergo frequent GMP audits by independent auditors and governmental health authorities worldwide. Our manufacturer has been audited and approved by the following:

º NSF GMP Certification
º NSF Cook & Thurber Food Safety and Compliance Certification
º Canadian NHPD (certified to produce products for Canadian distribution)
º Kosher product approval (all major certifying bodies)
º Halal product approval (IFANCA)
º Organic product approval (Quality Assurance International)
º Organic certification (QAI)

CREDIT CARD FAQ

Is my personal and credit card information secured and shared?

Personal Information: Any personal information provided to us will only be used for the purpose for which it was submitted. We collect your information primarily for contact and billing purposes. Under no circumstances will your information be shared with or sold to, or disclosed to any third party, except where required by law.

Credit Card Information: Any credit card information submitted via the PürPak website shopping cart is secured via industry standards, rules and regulations. When credit card information is entered it is encrypted and is protected with the best encryption software in the industry-SSL. Your credit card information will be stored and securely encrypted on Authorize.net, PürPak does not store credit card information.

What are my payment options?

We accept Visa, MasterCard, American Express, Discover. Please note we cannot split payments between credit cards.

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. We will send you a confirmation email when this happens.

What currency is the site in?

We accept US currency only.

SHIPPING FEES AND RETURN POLICY

How does your auto ship work?

Pür Pak is most effective when taken once daily, for this reason we suggest you opt to have Pür Pak shipped to your door every 28 days; each box contains 28 packets.

How do I cancel my monthly subscription?

All monthly subscriptions have the right to stop payment on an automatic debit by submitting an email request for cancellation to info@livepurpak.com seven days before the next billing cycle; each billing cycle is 30 days. Confirmation of cancellation will be emailed once processed. Refunds will not be granted once an order has been processed.

What are the shipping fees?

Pür Pak offers $7.50 flat rate shipping on all US ground delivery orders for orders made outside of California.

When will my order be shipped?

Your order will be processed and shipped within two business days of your order being submitted.

What is your return policy?

You may return unopened items sold by Pür Pak LLC within 15 days of delivery for a full refund. All returns are subject to a $25 restocking fee for all non-defective unopened merchandise. For all returns please contact customer service for an RA number at Info@LivePurPak.com, return shipping costs are paid by customer.

Is Pür Pak found at any retail stores?

Pür Pak can be bought by single packages and by the box at TriFit Club & Studios  (www.TriFitLA.com), Helen’s Cycles (www.Helenscycles.com), and Triathlon Lab (www.TriathlonLab.com) located in Santa Monica, CA.

You can also purchase a Pür Pak smoothie at Renovo (www.myrenovo.com) located on Colorado Ave in Santa Monica.